Why can't I log in to the control panel interface (cPanel)?

Are you using a computer with a firewall?

If so port 2082 and 2095 must be open for access. You can use http://yourdomainname.com/cpanel/ or http://yourdomainname.com:2082 if your domain name has propagated to our servers.

Login issues can also be caused by changes made by Microsoft to Windows or Internet Explorer. Be sure you are using the latest updates. You can try a different browser. Many are available and even free including Firefox, Mozilla, etc.

If login fails because of an updated SSL cert, you will need to remove the old cert from your browser. If you are using MSIE, look under Tools, Internet Options, Content, Certificates and find the one with your server name. Remove it then Close.

In Firefox, it is under Tools, Options, Advanced, Certificates, Manage Certificates.

In Mozilla, go to Edit, Preferences, Privacy & Security, Certificates, Manage Certificates, Websites. and look for the cert for your server. It is may be under the Other People's tab instead depending on your Mozilla version. If you require further assistance, please contact our support department and we will happy to assist you.

  • 0 Utilisateurs l'ont trouvée utile
Cette réponse était-elle pertinente?

Articles connexes

როგორ შევქმნათ ქვედომენები?

შედით მართვის პანელში და აარჩიეთ Subdomains; მიუთითეთ ქვედომენის დასახელება და დააწკაპუნეთ...

Will removing my Add On domain affect my files associated with it?

No, removing your Add On domain through cPanel's Add On domain option will not affect files you...

How do I access my control panel or cpanel to administer my site?

You can access your cpanel using a variety of methods: http://yourdomain.com/cpanel or...

Как войти в панель управления?

Для входа в панель управления вам нужно просто открыть любой веб браузер (например,internet...

I can not remember my password. How can I retrieve it?

Please contact support department. Let them know you lost your username or password and need it...