Articles

 All I see is the file structure when I go to my URL. How do I get my site to automatically go to my first page?

All files and folders should go under the public_html directory. Please be sure to create an...

 Can I access my account without the www in front?

Yes. Your domain is setup to work both with http://mydomain.com and http://www.mydomain.com. The...

 How do I change my nameservers?

Log in to your registrar and change the nameservers to the nameservers assigned to you in the...

 How do I move my forum and database here?

You can create a backup of it at your old host or, if your old host has phpMyAdmin installed, you...

 I don't like my username. How do I change it?

Please open a support ticket and we would be happy to change your username for you.

 I have a script that is generating errors. Can you help?

We are here to assist our customers if there is a situation that is believed to be caused by our...

 I was told to transfer my DNS nameserver settings to you. Does this mean that I am transferring ownership of my domain to you?

No. You retain ownership. You are only telling the rest of the worldwhere to find your domain on...

 I've uploaded my site but I can't see it yet. What's wrong?

It could be a few things: Is your domain completely propagated? It may take up to 72 hours for...

 What is the difference between a subdomain, parked domain and add on domain?

A subdomain name points to a subfolder of the primary domain. For instance, cats.pets.com would...

 What should my FTP settings be for an addon domain?

Once you have set up your addon domain and created an FTP user through your account's cPanel,...

 Where do I upload my files?

All files and folders should go to the public_html directory. Please be sure to create an index...

 Why do I get a red (x) where my images are supposed to be?

Your path to the image is incorrect. You may have put it in a different folder, or named it using...

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