We are here to assist our customers if there is a situation that is believed to be caused by our servers or plans.
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How do I change my nameservers?
Log in to your registrar and change the nameservers to the nameservers assigned to you in the...
Can I access my account without the www in front?
Yes. Your domain is setup to work both with http://mydomain.com and http://www.mydomain.com. The...
I've uploaded my site but I can't see it yet. What's wrong?
It could be a few things: Is your domain completely propagated? It may take up to 72 hours for...
What is the difference between a subdomain, parked domain and add on domain?
A subdomain name points to a subfolder of the primary domain. For instance, cats.pets.com would...
Where do I upload my files?
All files and folders should go to the public_html directory. Please be sure to create an index...